Back to All Products
Professional Device
Redux Pro Support
Access training materials, troubleshooting guides, and resources for your Redux Pro professional hearing device dryer.
Getting Started
Watch this video to learn how to set up and use your Redux Pro device
Troubleshooting
Find solutions to common error codes and issues
Error 12C
System Reset Required
Unplug your Redux system for 15 seconds. Plug it back in and retry treatment.
Vac Fault
Vacuum Seal Issue
Locate the orange rubber gasket inside the chamber. Do not remove it. Clean the gasket and the inside top of the lid using a damp towel or alcohol prep pad. Wait 30 seconds, then retry treatment.
Display
Display Issues
Unplug your Redux system for 15 seconds. Plug it back in and retry treatment.
SPI Error
Communication Error
Unplug your Redux system for 15 seconds. Plug it back in and retry treatment.
Need More Help?
Our support team is ready to assist you with any questions about your Redux Pro device.