Redux DryBuddy™ Support
Portable desiccant-based drying for hearing aids and small electronics. Features rechargeable Electronic Rice beads with USB-C powered reactivation.
LED Indicator Guide
Understanding your DryBuddy's status lights
Drying in Progress
Device is performing a dry cycle. Auto-shuts off after 20 hours. Typical cycle ~6 hours (varies by load).
Drying Complete
Green LED remains on for 4 hours once drying is finished, then both LEDs turn off. Remove your devices.
Idle (Deep Sleep)
Device is powered but inactive. Slide switch OFF to fully power down and save CR2032 battery life.
Reactivation Needed
Electronic Rice beads are saturated. Perform reactivation using the USB-C sleeve (see Care Guide tab).
Reactivation in Progress
Beads are regenerating in sleeve. Process takes 2.5 hours—allow to complete fully.
Reactivation Complete
Beads are refreshed and ready. Allow sleeve to cool for 10 minutes before reinstalling.
Sensor Fault
Power OFF, wait 10 seconds, then power ON. If not resolved, contact Support@redux.com
Troubleshooting Guide
Quick solutions to common issues
Device won't power on for drying
Possible Cause
Dead or missing battery
Solution
Install fresh CR2032 coin cell battery (check polarity)
No LEDs light up
Possible Cause
- Battery drained
- Faulty power switch or LED circuit
Solution
- Replace CR2032 battery
- Power-cycle switch (OFF → ON)
- If still dark, contact Support@redux.com
Sensor fault (solid green & solid red)
Possible Cause
Device stuck in error state
Solution
- Power OFF, wait 10 seconds, then power ON
- If not resolved, contact Support@redux.com
USB-C power issues during reactivation
Possible Cause
Cable or adapter incompatible or damaged
Solution
- Use only supplied USB-C cable and 5V 500mA adapter
- Avoid multi-voltage smart adapters; use fixed 5V adapter
Reactivation Instructions
When you see a solid red light, follow these steps to regenerate the desiccant beads
DryBUDDY is Pre-Activated at the Factory
Your DryBUDDY comes fully pre-activated and ready for immediate use right out of the box. The Electronic Rice beads are already charged and at maximum drying power for your first cycle.
Important: Opening DryBUDDY before you're ready to use it will expose the beads to ambient moisture, reducing first-use drying power. Keep the device sealed until needed.
If you've already opened DryBUDDY early, don't worry—performing a reactivation cycle (instructions below) will restore the beads to full performance.
Power Off
Slide the power switch to OFF position.
Connect Power
Plug the supplied USB-C cable into the DryBuddy USB-C port and a 5V-500mA USB power adapter or USB outlet.
Insert Reactivation Sleeve
Slide the included reactivation sleeve fully onto the DryBuddy housing. The sleeve contains a built-in heating element powered by the USB-C connection that heats the beads to release absorbed moisture. When properly inserted, the reactivation process begins automatically.
Wait for Completion
The red LED will blink (1s on / 1s off). When the red LED turns OFF and the green LED turns ON (solid), reactivation is complete.
Cool Down
Unplug power and allow the sleeve and beads to cool for 10 minutes before use.
Important: Some USB power adapters that support multiple voltages (e.g., "fast chargers" or USB Power Delivery/PD) may not initiate reactivation. DryBuddy does not communicate with smart adapters, so they may fail to supply power. Use a fixed 5V adapter.
Frequently Asked Questions
Everything you need to know about DryBuddy care
No. DryBUDDY is pre-activated at the factory and ready for immediate use right out of the box. The Electronic Rice beads are already charged to maximum drying power for your first cycle, and the CR2032 battery is pre-installed. Simply power on the device and you're ready to go.
Opening DryBUDDY early exposes the pre-activated Electronic Rice beads to ambient moisture, which reduces their first-cycle drying power. If the beads appear dark in color or a solid red LED appears when powered on, the beads have absorbed moisture and need reactivation. This doesn't damage the device—just perform a reactivation cycle to restore full performance.
Yes. Reactivation completely restores the Electronic Rice beads to maximum drying power, regardless of whether they were weakened by early opening or normal use. The reactivation sleeve heats the beads to release all absorbed moisture, returning them to factory-fresh condition. After cooling, the device will perform exactly as it did when new.
Store DryBuddy in a sealed Mylar pouch in a dry location when not in use. This keeps the Electronic Rice beads from absorbing ambient moisture.
Reactivation frequency depends on usage and humidity levels. The solid red LED will indicate when reactivation is needed. Typically, users reactivate every 2-4 weeks with regular use.
No. Use only a fixed 5V adapter. Smart chargers with USB Power Delivery (PD) or Quick Charge may not supply power because DryBuddy doesn't communicate with intelligent adapters.
Need More Help?
Our support team is ready to assist you with any questions about your Redux DryBuddy.