About Redux
Pioneering moisture removal technology to protect your devices and restore your sound. Because when devices stay dry, people stay connected.
Who is Redux?
Redux began with a problem nearly everyone can relate to: a wet phone that seemed beyond repair. When Joel Trusty's wife ran her cellphone through the washing machine, he rolled up his sleeves and came up with a solution to bring it back to life. Joel's wife saw the potential and encouraged him to turn that fix into something bigger. So he did.
Joel teamed up with friend and engineer Reuben Zielinski in Indianapolis in 2013, and together they built the foundation for Redux. They developed a patented technique to remove moisture from personal electronic devices with a vacuum drying process that reduces the evaporating point of water so that all moisture is removed quickly, completely and at a safe temperature.
Fast forward to today, and Redux is the only drying solution trusted across both healthcare and retail. Our patented technology powers recoveries in 3,500 hearing clinics and 3,500 wireless stores across the U.S. Redux provides a real-time measure of moisture removed during the drying process and reports the total amount upon completion.
This technique has been effectively used for wet cell phones, hearing instruments, cameras, tablets, MP3 players and other devices. Today, Redux technology is trusted by hearing care professionals, wireless retailers, and consumers worldwide to protect their most important devices and keep them functioning at their best.
Meet Our Team
The innovators and experts behind Redux technology
Reuben Zielinski
Co-founded Redux in 2013. Leads growth, expansion strategies, and new technology development.
Throughout his career, Reuben has served as a vice president and general manager in the pharmaceutical and healthcare industries, as well as director of research, development and engineering for a leading hearing aid manufacturer.
He is a graduate of Rochester Institute of Technology and Rensselaer Polytechnic Institute where he earned a bachelor's degree in electrical engineering, master's degrees in mechanical science and computer science, and an MBA.
Mark Earle
Oversees all product and software development for Redux's drying technology.
Joined Redux's technical team in 2014 and was responsible for product design and manufacturing. Before joining Redux, he spent 13 years as a senior project engineer for one of the world's largest industrial automation companies.
Mark has a master's of science in computer science from Lewis University, a bachelor's of science in integrative leadership from Anderson University and a degree in electronics and computer technology from Ivy Tech Community College.
James Shrake
Built programs helping thousands of professionals protect millions of customer devices.
His background includes national program management for one of the largest wireless retailers where he launched Redux at inception. James joined Redux in 2016 and has built programs to help thousands of hearing care professionals and wireless retailers protect millions of their customers' communication.
James studied business management and computer sciences at Ball State University.
David Douberteen
Oversees product prototyping, supply chain management, manufacturing and processes.
Prior to joining Redux in 2014, David spent over 12 years with one of the world's largest industrial automation companies as a senior project engineer and oversaw business development.
David graduated from Rose-Hulman Institute of Technology with a Bachelor of Science in electrical engineering and Indiana Wesleyan University with a master's degree in organizational leadership.
Mark Campbell-Foster
13+ years experience as an audiologist in clinical and healthcare industry settings.
Mark has a lifelong history of hearing loss and uses bilateral cochlear implants. As a child, he worked with many wonderful audiologists that influenced his life, fueling his desire to be an audiologist and advocate for those with hearing loss.
Mark holds a doctoral degree in Audiology from Northeastern University and a bachelor's degree in Psychology with a concentration in ASL/Deaf Studies from the College of the Holy Cross.
Morgan Cahill
Leads national sales strategy and execution for Redux, driving adoption across clinical, retail, and enterprise markets. Brings extensive experience in customer engagement, channel development, and strategic partnerships across the hearing care and telecom industries.
Cathy George
CPA with 20+ years of accounting leadership. Handles all accounting and financial functions for Redux.
Cathy graduated from Purdue in 2001 with a BS in Accounting and started her career with Ernst & Young in Indianapolis. She spent the majority of her career at Defenders, an ADT security dealer that grew from $250M to $600M during her tenure, where she led a team of 20 in all areas of accounting and was named partner in 2019.
She served as Treasurer for Brightlane Learning for 6 years, completing her service in June 2025. Brightlane is a non-profit whose mission is to break the cycle of homelessness through education. Cathy joined Redux in May 2022.
Nicole Mallory
Provides partners with resources and support needed to be successful in the field.
Serves as the primary liaison between internal operations and user experience. Prior to joining Redux at the beginning of 2020, Nicole spent 10 years in case management and client relations.
Nicole studied accounting at the College of DuPage and completed an internship through the Disney College Program, studying organizational leadership with students from around the world.
Evan Zaldivar
Works on iOS application development and communication technology for Redux.
Joined the Redux team in 2017. Evan works on application development to control Redux iOS applications and develops communication technology for Redux.
Evan graduated from the University of Central Florida with a bachelor's degree in computer engineering and is originally from Miami.
Keri Whigham
Ensures quality in production and manufacturing of Redux devices and components.
Hear the Difference
What professionals say about Redux technology
"It would be nearly impossible for me to function inside of my clinic without Redux at this point."
"Certainly a must for private practices or any clinics that dispense and service hearing aids. Redux is like the ICU for hearing aids."
"It's something I should be doing on every patient."
"We love our Redux! Redux is an asset to our hearing aid center! Smart, sleek, and easy to use! 10/10. Definitely recommend adding Redux to your practice."
"Great product. Devices feel brand new every time you take them out of the machine. Patients have been very satisfied thus far. A great addition to my clinic."
"Redux has become an essential tool in our daily workflow. The moisture removal technology is unmatched in the industry."
Ready to Experience Redux?
Discover how our technology can protect your devices and improve your hearing experience.