Find Your Issue
12C
Please unplug your Redux system for 15 seconds. Plug it back in and retry treatment.
Vac Fault
Locate the orange rubber gasket inside the chamber. Do not remove this. Clean the gasket and inside top of the lid using a damp towel or alcohol prep pad. Wait 30 seconds and then retry treatment.
Can’t locate a dryer to connect to
If the Bluetooth light is not on
- Press search in the Redux app to refresh the list of available dryers to connect to
- If that doesn’t enable connectivity, close and reopen the Redux app
- If that doesn’t enable connectivity, unplug Redux for 10 seconds then return power
If Bluetooth light is on,
- Press and hold Bluetooth button until blue light goes off (3-5 seconds)
- Use the search function in the Redux app to find a dryer to connect to
SPI
Please unplug your Redux system for 15 seconds. Plug it back in and retry treatment.