Redux provides a Limited Money Back Guarantee for customers who have a valid Membership on the cost of the Single Line Membership and Multi-Line Membership (before tax) in the event the mobile device is not successfully restored on the first dry attempt. We’re sorry to hear that your Membership dry attempt was unsuccessful. We’re happy to refund the cost of your Membership, or you can keep your remaining membership benefits with a limited money back guarantee on your second dry attempt in the event it is unsuccessful. Submitting for a refund of the amount paid for your Redux Membership, cancels the membership (for the line in which the refund is requested) and any remaining services thereunder. Payments sent by Redux through PayPal must be redeemed within thirty (30) days or the refund will be cancelled. If you want to keep your membership and not request the refund, no action is necessary. Should you wish to continue with a refund request, simply fill out the form below. We will review and validate your request by reconciling your refund request information to our dry attempt data. Once validated, we will send you a refund payment link via PayPal via email or phone (text). For more information on PayPal, visit