Your order number can be found in your order confirmation email. It typically starts with "#" followed by numbers (e.g., #1234). Check the email from Redux or Shopify you received after placing your order.

Standard shipping within the US typically takes 3-5 business days. Express shipping options are available at checkout for faster delivery. International orders may take 7-14 business days depending on location.

Tracking updates may be delayed during carrier processing or transit between facilities. If your package hasn't updated in more than 5 business days, please contact our support team for assistance.

If your order hasn't shipped yet, we may be able to update the address. Please contact us immediately. Once shipped, you'll need to contact the carrier directly.