FAQ

Find one of more than 1500 partner locations across the United States so Redux can help you get your phone back.


Warning: Do not plug in a wet phone. Do not put a wet phone in rice. Take out the battery, if possible. Find the closest Redux machine.

Redux FAQs

In lab tests where no devices were plugged in, the success rate is 83.9 percent.

Upon a successful recovery, the device should maintain its existing life expectancy.

The cost of purchasing a replacement device is typically around $650, or if the customer has insurance, they are charged a minimum deductible of $150. A Redux recovery attempt is only $10. A successful Redux recovery is $100 or less, saving customers many hundreds vs. the cost of a device replacement. Redux rewards customers who fully protect their device with a monthly insurance plan by reducing the successful recovery fees by about 50%. This keeps the Redux recovery costs for insurance customers at less than half their claim deductible.

A more proactive approach is available through a discounted membership program for $29.99. Each membership provides two dry attempts for up to 24 months at no additional cost and offers a money back guarantee on the membership recovery outcome.

Aside from the low-risk fee of $10 to attempt the recovery of the device, customers will only be charged an additional fee if their device is successfully returned to safe working conditions.

Aside from being less expensive than device replacement, Redux can recover precious memories and information stored as data on the device, i.e. your photos, videos, messages, and more. The process can also save customers time over an insurance claim, usually taking less than one hour to complete vs. one or more days to receive a replacement device.

A successful Redux recovery will avoid portable electronics from routing to a landfill. It is estimated that 40,000 phones per day (60,000 total tons of electrical waste) end up in landfills in the U.S. on an annual basis.

For best results, don’t continue using a device and never plug it in while wet.

  • Turn off the device immediately
  • If possible, remove the battery (some devices like iPhones do not have removable batteries)
  • Do not charge the device or put it in rice
  • Visit your local Redux location

In our lab tests, we have removed substantial amounts of liquid from devices which have been sitting in rice for a period of four days.

MA

MD

  • TCC Aberdeen MD
    1016-G Beards Hill Road
    Aberdeen, MD 21001
  • TCC Perry Hall Baltimore MD (Mall)
    8200 Perry Hall Blvd, Space 2500
    Baltimore, MD 21236
  • TCC Berlin MD
    10818 Ocean Gateway, Unit E
    Berlin, MD 21811
  • TCC Wireless Nation
    15610 Old Columbia Pike
    Burtonsville, MD 20866
  • TCC KC Wireless
    720 Cambridge Plaza
    Cambridge, MD 21613
  • TCC KC Wireless
    63B Kent Town Market
    Chester, MD 21619
  • TCC Chestertown MD
    865 Washington Ave
    Chestertown, MD 21620
  • TCC Little Patuxent Pkwy Columbia MD (Mall)
    10300 Little Patuxent Pkwy., Space #2427
    Columbia, MD 21044
  • TCC Damascus
    26437 Ridge Road, Unit 1
    Damascus, MD 20872
  • TCC Denton, MD
    14 Denton Plaza
    Denton, MD 21629
  • TCC Dunkirk MD
    2975 Plaza Drive
    Dunkirk, MD 20754
  • TCC Wireless Nation
    100 East Pulaski Highway
    Elkton, MD 21921
  • TCC Wireless Nation
    5715 Richard's Valley Road, Suite C-2
    Ellicott City, MD 21043
  • TCC Frederick
    7820 Wormans Mill Road, Suite S
    Frederick, MD 21701
  • TCC Wireless Nation
    19828 Century Blvd.
    Germantown, MD 20874
  • TCC Wireless Nation
    2319 Hanover Pike, Suite C
    Hampstead, MD 21074
  • TCC Wireless Nation
    2017 B Pulaski Highway
    Havre de Grace, MD 21078
  • TCC Laplata
    9 Shining Willow Way
    LaPlata, MD 20646
  • TCC Lusby
    11737 HG Trueman Road
    Lusby, MD 20657
  • TCC Wireless Nation
    11670 Old National Pike
    New Market, MD 21774
  • TCC North East
    510 North East Plaza
    North East, MD 21901
  • TCC Philadelphia Ave Ocean City MD (seasonal)
    2609 Philadelphia Ave.
    Ocean City, MD 21842
  • TCC Coastal Highway Ocean City MD
    12701 Coastal Highway, Store #3
    Ocean City, MD 21842
  • TCC Ocean Pines
    11001 Manklin Creek Road, Unit 3
    Ocean Pines, MD 21811
  • TCC Pocomoke City
    2146 Old Snow Hill Road, Suite 1
    Pocomoke City, MD 21851
  • TCC Taneytown
    465 E. Baltimore Street
    Taneytown, MD 21787
  • TCC Wireless Nation
    120 Frederick Road, Suite A
    Thurmont, MD 21788
  • TCC West Ocean City MD
    12741 Ocean Gateway, Unit 650
    West Ocean City, MD 21842
  • TCC Wireless Nation
    703 Lisbon Center Drive, Suite C
    Woodbine, MD 21797

MI

  • TCC RXP Wireless LLC
    1495 M32 West
    Alpena, MI 49707
  • TCC RXP Wireless LLC
    212 N Euclid
    Bay City, MI 48706
  • TCC Canton
    46540 Michigan Ave
    Canton, MI 48188
  • TCC Ghazi Investments
    9725 Dixie Highway
    Clarkston, MI 48348
  • TCC Clinton Township
    36700 Garfield Road
    Clinton Township, MI 48035
  • TCC Grand Haven
    406 N. Beacon Boulevard S. C-3
    Grand Haven, MI 49417
  • TCC Grand Ledge
    669 E. Saginaw Highway
    Grand Ledge, MI 48837
  • TCC Standale
    355 Wilson Avenue, Suite 400
    Grand Rapids, MI 49534
  • TCC Grand Rapids North
    5212 Northland Drive, Unit A
    Grand Rapids, MI 49525
  • TCC Ionia
    3192 Commerce Lane, Suite A-1
    Ionia, MI 48846
  • TCC Jenison
    7589 Cottonwood Drive, Suite A
    Jenison, MI 49428
  • TCC Livonia
    29498 Seven Mile Road
    Livonia, MI 48152
  • TCC Lowell
    11635 East Fulton Street, Suite 100
    Lowell, MI 49331
  • TCC SE Cellular LLC
    6221 Jefferson Avenue
    Midland, MI 48640
  • TCC SE Cellular LLC
    1120 South Saginaw Road
    Midland, MI 48642
  • TCC RXP Wireless LLC
    100 S Morenci Ave.
    Mio, MI 48647
  • TCC Muskegon
    1970 E. Apple Avenue
    Muskegon, MI 49442
  • TCC Okemos
    3552 Meridian Crossing Dr.
    Okemos, MI 48864
  • TCC RXP Wireless LLC
    5149 US 23 North
    Oscoda, MI 48750
  • TCC St. Joseph
    2015 Niles Road
    St. Joseph, MI 49085
  • TCC RXP Wireless LLC
    529 S Main St, Suite B
    Standish, MI 48658
  • TCC Ghazi Investments
    2109 W. South Boulevard
    Troy, MI 48098

MN

  • TCC Austin
    1407 1st Avenue SW
    Austin, MN 55912
  • TCC Champlin
    12019 Business Park Blvd.
    Champlin, MN 55316
  • TCC Cold Spring
    212 Red River Ave
    Cold Spring, MN 56320
  • TCC Forest Lake
    25 North Lake Street, Suite 140
    Forest Lake, MN 55025
  • TCC Lakeville
    7656 160th Street W.
    Lakeville, MN 55044
  • TCC Milaca
    1006 5th Street SE
    Milaca, MN 56353
  • TCC Minnetonka
    3432 County Road 101
    Minnetonka, MN 55345
  • TCC Stillwater
    5980 Neil Avenue North
    Oak Park Heights, MN 55082
  • TCC Rogers
    13590 Northdale Blvd, Suite 200
    Rogers, MN 55374
  • TCC Sauk Centre
    967 S. Main Street
    Sauk Centre, MN 56378
  • TCC White Bear Lake
    2710 County Road East
    White Bear Lake, MN 55110

MO

  • TCC Arnold
    1276 Jeffco Blvd.
    Arnold, MO 63010
  • TCC Cameron
    1313 North Walnut Street
    Cameron, MO 64429
  • TCC Chillicothe - 2
    714 S. Washington St
    Chillicothe, MO 64601
  • TCC Festus
    1127 W. Gannon Dr.
    Festus, MO 63028
  • TCC Kirksville
    2202 1/2 N. Baltimore Street
    Kirksville, MO 63501
  • TCC Marshall
    941 S. Cherokee, Suite 3
    Marshall, MO 65340
  • TCC Rolla
    603 S. Bishop, Ste C
    Rolla, MO 65401
  • TCC Saint Robert (TCC)
    658 Missouri Ave, Suite 6
    Saint Robert, MO 65584
  • TCC Sedalia East
    1800 West Broadway Blvd.
    Sedalia, MO 65301
  • TCC Schulz Technologies
    4428 Telegraph Road, Suite C
    St. Louis, MO 63129
  • TCC Troy North, MO
    143 N. Lincoln Dr.
    Troy, MO 63379
  • TCC Warrensburg
    800 North MaGuire
    Warrensburg, MO 64093

MS

  • TCC Olive Branch
    8100 Camp Creek Blvd, Suite 101
    Olive Branch, MS 38654

NE

NJ

  • TCC Bedminster NJ
    456 Hills Drive, Unit 5,6
    Bedminster, NJ 07921
  • TCC Berlin NJ
    199 N RT 73, Unit #A
    Berlin, NJ 08009
  • TCC Bordentown NJ
    276-B Dunns Mill Road
    Bordentown, NJ 08505
  • TCC Bridgeton NJ
    15 Cornwell Drive, Suite 17
    Bridgeton, NJ 08302
  • TCC Brooklawn NJ
    603 Browning Road
    Brooklawn, NJ 08030
  • TCC Cape May Court House NJ
    20 Court House Road
    Cape May Courthouse, NJ 08210
  • TCC Chews Landing NJ
    1477 Blackwood Clementon Rd.
    Clementon, NJ 08021
  • TCC Deptford NJ
    2000 Clements Bridge Road, Suite PA-103
    Deptford, NJ 08096
  • TCC Elmwood Park NJ
    79 RT 46 West
    Elmwood Park, NJ 07407
  • TCC Galloway NJ
    325 E. Jimmie Leeds Rd., Unit 9
    Galloway, NJ 08205
  • TCC Hammonton NJ
    80 Southwhite Horse Pike
    Hammonton, NJ 08037
  • TCC Hillsborough NJ
    601 US-206 #38
    Hillsborough, NJ 08844
  • TCC Jackson NJ (Mall)
    537 Monmouth Rd., Suite 194
    Jackson, NJ 08527
  • TCC Wireless Nation
    3320 US Hwy 1, Unit 150
    Lawrence Township, NJ 08648
  • TCC Margate City NJ
    7828 Ventnor Ave.
    Margate City, NJ 08402
  • TCC Marmora NJ
    4 Roosevelt Blvd., Unit 13
    Marmora, NJ 08223
  • TCC North Delsea Millville NJ
    2500 Second Street North
    Millville, NJ 08332
  • TCC Boardwalk Ocean City NJ (seasonal)
    816 Boardwalk
    Ocean City, NJ 08226
  • TCC Asbury Ave Ocean City NJ
    641 Asbury Ave.
    Ocean City, NJ 08226
  • TCC Paramus NJ (Mall)
    470 Bergentown Center, Unit-K12
    Paramus, NJ 07652
  • TCC Pennsville NJ
    269 N. Broadway RT 49
    Pennsville, NJ 08070
  • TCC Wireless Nation
    1200 US Highway 22, Store #621
    Phillipsburg, NJ 08865
  • TCC Philipsburg NJ
    1252 ROUTE 22
    Phillipsburg, NJ 08865
  • TCC Rio Grande NJ
    3159 RT 9 South, Unit 5
    Rio Grande, NJ 08242
  • TCC Sewell NJ
    660 Woodbury Glassboro Road, Suite C1
    Sewell, NJ 08080
  • TCC Ship Bottom NJ
    1319 Longbeach Blvd.
    Ship Bottom, NJ 08008
  • TCC Springfield NJ
    901 Mountain Ave., Space 16A
    Springfield, NJ 07081
  • TCC Swedesboro NJ
    525 Beckett Road, Suite 1
    Swedesboro, NJ 08085
  • TCC Shore Thing Wireless LLC
    415 Route 9 South
    Tuckerton, NJ 08087
  • TCC Waretown, NJ
    501 Route 9, Unit 210
    Waretown, NJ 08758
  • TCC Warren NJ
    9 MT. BETHEL RD, Unit 5
    Warren, NJ 07059
  • TCC Westampton NJ
    1858 Burlington Mount Holly Road
    Westampton, NJ 08060
  • TCC Whitehouse Station NJ
    547 Highway 22 East
    Whitehouse Station, NJ 08889
  • TCC New Jersey Ave Wildwood NJ
    4700 New Jersey Ave.
    Wildwood, NJ 08260

NM

  • TCC Farmington NM (Animas Valley) (Mall)
    4601 E. Main Street, Space #0970
    Farmington, NM 87402
  • TCC Farmington NM (E Main St)
    4323 E Main St
    Farmington, NM 87402
  • TCC Gallup NM (Rio West) (Mall)
    1300 W Maloney Ave Sp 304B
    Gallup, NM 87301
  • TCC Gallup NM
    1732 W Maloney
    Gallup, NM 87301
  • TCC Santa Fe NM (E Cerrillos Rd) (Mall)
    4250 E Cerrillos Rd. # 1172
    Santa Fe, NM 87507

NY

OH

  • TCC Austintown
    5507 Mahoning Ave.
    Austintown, OH 44515
  • TCC RXP Wireless LLC
    375 Lear Road
    Avon Lake, OH 44012
  • TCC Bellefontaine
    2244 S. Main Street
    Bellefontaine, OH 43311
  • TCC Campbell Communications
    2260 Locus
    Canal Fulton, OH 44614
  • TCC Canton, OH
    4332 Tuscarawas St. W.
    Canton, OH 44708
  • TCC Campbell Communications
    7216 Fulton Drive NW
    Canton, OH 44718
  • TCC Cross Pointe Center
    175 E. Alex Bell Road, Suite 252
    Centerville, OH 45459
  • TCC RXP Wireless LLC
    3517 Columbia Parkway
    Cincinnati, OH 45226
  • TCC RXP Wireless LLC
    2510B Ohio Ave.
    Cincinnati, OH 45219
  • TCC Jabby Communications Inc
    5434 North Bend Road, Suite 200
    Cincinnati, OH 45247
  • TCC RXP Wireless LLC
    2552 Cunningham Dr.
    Cincinnati, OH 45241
  • TCC Wireless Express LLC
    2245 W. Dublin Granville Road
    Columbus, OH 43085
  • TCC Dayton Southeast
    6252 Wilmington Pike
    Dayton, OH 45459
  • TCC Eaton
    1107 North Barron Street
    Eaton, OH 45320
  • TCC Jabby Communications Inc
    5174 Pleasant Aveune
    Fairfield, OH 45014
  • TCC Wireless Express LLC
    220 Granville Street
    Gahanna, OH 43230
  • TCC RXP Wireless LLC
    1024 S. Broadway, Unit 3
    Geneva, OH 44041
  • TCC Greenville
    1520 Wagner Ave., Suite 101
    Greenville, OH 45331
  • TCC Jabby Communications Inc
    1382 Main Street
    Hamilton, OH 45013
  • TCC Jaxd Wireless LLC
    897 Hebron Road, Suite 109
    Heath, OH 43056
  • TCC Jabby Communications Inc
    581 Harry Sauner Road
    Hillsboro, OH 45133
  • TCC Kent
    3975 Cascades Blvd, Unit 100
    Kent, OH 44240
  • TCC Olympia
    1248 Columbus Avenue, Suite 6
    Lebanon, OH 45036
  • TCC London
    1080 Eagleton Center, Unit E1
    London, OH 43140
  • TCC RXP Wireless LLC
    8210 Macedonia Commons Blvd., Suite 62
    Macedonia, OH 44056
  • TCC Mansfield Ashland Road
    1048 Ashland Road
    Mansfield, OH 44905
  • TCC RXP Wireless LLC
    17799 SR 31
    Marysville, OH 43040
  • TCC RXP Wireless LLC
    2364 Kings Court Center, Suite 300
    Mason, OH 45040
  • TCC RXP Wireless LLC
    1067 SR 28
    Milford, OH 45150
  • TCC RXP Wireless LLC
    528 W Marion Road
    Mt. Gilead, OH 43338
  • TCC RXP Wireless LLC
    110 Glover Drive
    Mt. Orab, OH 45154
  • TCC North Canton
    2181 E. Maple St.
    North Canton, OH 44720
  • TCC Campbell Communications
    6781 Wales Avenue NW
    North Canton, OH 44720
  • TCC RXP Wireless LLC
    9465 Sprague Road
    North Royalton, OH 44133
  • TCC Norton
    3200 Greenwich Road, Suite 17
    Norton, OH 44203
  • TCC Oxford
    4965 College Corner Pike
    Oxford, OH 45056
  • TCC Jaxd Wireless LLC
    9311 Columbia Road SW
    Pataskala, OH 43062
  • TCC Piqua
    1204 East Ash Street
    Piqua, OH 45356
  • TCC Wireless Express LLC
    8078 East Broad Street
    Reynoldsburg, OH 43068
  • TCC E. State St. Salem
    2870 E. State St.
    Salem, OH 44460
  • TCC Steubenville
    2203 Sunset Blvd., Suite 3
    Steubenville, OH 43952
  • TCC Steubenville Mall
    100 Mall Drive (Ft. Steuben Mall)
    Steubenville, OH 43952
  • TCC RXP Wireless LLC
    139 SR 3
    Sunbury, OH 43074
  • TCC Troy
    1833 W. Main Street
    Troy, OH 45373
  • TCC Twinsburg
    2728-B E. Aurora Road
    Twinsburg, OH 44087
  • TCC Uniontown
    3939 Massillon Rd., Suite 501
    Uniontown, OH 44685
  • TCC RXP Wireless LLC
    1382 W. Lane Ave
    Upper Arlington, OH 43221
  • TCC Urbana
    679 Scioto Street
    Urbana, OH 43078
  • TCC Washington Courthouse
    1371 Leesburg Avenue
    Washington Courthouse, OH 43160
  • TCC West Chester
    9414 Civic Center Blvd.
    West Chester, OH 45069
  • TCC Wintersville
    864 Main Street
    Wintersville, OH 43953
  • TCC RXP Wireless LLC
    3417 Cleveland Road
    Wooster, OH 44691

OR

  • TCC Coos Bay
    85 Hall Ave.
    Coos Bay, OR 97420
  • TCC Corvallis
    303 NW Harrison Blvd.
    Corvallis, OR 97330
  • TCC Cottage Grove
    1498 E. Main Street, Suite 101 & 102
    Cottage Grove, OR 97424
  • TCC Eugene
    4750 Royal Avenue
    Eugene, OR 97402
  • TCC Florence
    2775 Highway 101, Suite D
    Florence, OR 97439
  • TCC Grants Pass
    142 NE Terry Lane
    Grants Pass, OR 97526
  • TCC Union Ave Grants Pass
    498 Union Ave.
    Grants Pass, OR 97527
  • TCC Hood River
    2149 W. Cascade Ave, Suite 104
    Hood River, OR 97031
  • TCC Madras
    45 North East Plum Street
    Madras, OR 97741
  • TCC Riverside Ave Medford
    1779 N. Riverside Ave.
    Medford, OR 97501
  • TCC Medford
    1315 Center Dr.
    Medford, OR 97501
  • TCC Molalla
    1585 West Main St., Suite A
    Molalla, OR 97038
  • TCC North Bend (Mall)
    1611 Virginia Ave.
    North Bend, OR 97459
  • TCC Ontario
    1671 East Idaho Avenue
    Ontario, OR 97914
  • TCC Oregon City
    2050 Beavercreek Rd., Suite 105
    Oregon City, OR 97045
  • TCC Prineville
    1565 N E Third Street #A
    Prineville, OR 97754
  • TCC Roseburg
    278 NW Garden Valley Road
    Roseburg, OR 97470
  • TCC Silverton
    701 McClaine Street, Suite B
    Silverton, OR 97381
  • TCC St. Helens
    2296 Gable Rd., Suite 240
    St. Helens, OR 97051
  • TCC The Dalles
    400 Mt. Hood Street, Suite 100
    The Dalles, OR 97058